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Fees

Fees and rebates

Every appointment fee is listed below, along with how Medicare and DVA can reduce what you pay. Fees are the same at all four clinics and for telehealth.

Appointments

What each appointment costs

Most people see Michelle on a GP Care Plan, which attracts a Medicare rebate. If you do not have a care plan you are still very welcome to book privately.

With a GP Care Plan

Referred by your GP under a chronic condition management plan. A Medicare rebate applies.

Initial diabetes consultation
45 minutes. Full assessment, education and a plan you can act on.
$155.00Medicare rebate $63.40
Follow up appointment
30 minutes. Review your progress and adjust your plan.
$86.50Medicare rebate applies
Extended review appointment
45 minutes. For more complex needs such as insulin pump reviews, carbohydrate counting, insulin adjustment, continuous glucose monitoring review and multi factor care planning.
$126.00Medicare rebate applies
Ask your GP for a chronic condition management plan before you book so the rebate can be claimed.

Private appointments

No referral and no care plan needed. Book whenever you are ready.

Initial diabetes consultation
45 minutes. Full assessment, education and a plan you can act on.
$130.00
Follow up appointment
30 minutes. Review your progress and adjust your plan.
$95.00
Many private health extras policies include diabetes education. Check your level of cover with your fund before your appointment.

Telehealth

A video or phone review from home, useful for check ins between clinic visits.

Telehealth review appointment
30 minutes. Payment is taken before the appointment.
$86.50Prepayment required
Initial consultations are done in clinic so Michelle can complete a full assessment.

Insulin pump package

A dedicated package for starting on an insulin pump and settling into it with Michelle alongside you.

Package fee
Tailored to how much pump support you need.
Cost to be discussed
Pump package pricing is being finalised. Ask Michelle at your appointment, or send an enquiry and she will talk it through with you.

My Aged Care referrals

For clients referred through My Aged Care. Home visits are available under this program only.

New client appointment
45 minutes. Available at the Croydon main clinic.
$160.00
Review appointment
30 minutes. Available at the Croydon main clinic.
$90.00
Initial home visit
45 minutes in your own home.
$180.00
Follow up home visit
30 minutes in your own home.
$110.00
Home visits are for My Aged Care referrals only and cover a 10 km radius of Croydon. Beyond 10 km an additional travel charge may apply.

Fees are correct as at July 2026 and may change. The fee you pay is confirmed when you book through the client portal.

Rebates

Ways to reduce what you pay

Medicare

GP Care Plan

If your GP puts you on a chronic condition management plan, Medicare pays a rebate of $63.40 towards your initial consultation with Michelle, and a rebate also applies to your follow up appointments. Medicare currently allows up to five allied health services each calendar year, shared across every allied health provider you see, and your GP decides how those are allocated.

DVA

Veterans

DVA clients are accepted. Bring your DVA card and a valid referral from your GP to your first appointment, and Michelle will confirm how your appointments are covered before you are charged anything.

Private health

Extras cover

Michelle is an ADEA Credentialled Diabetes Educator, and many extras policies include diabetes education. Rebates depend on your fund and your level of cover, so check with your fund before your appointment.

Good to know

Payment and cancellations

When do I pay?
Payment is made on the day of your appointment. Telehealth reviews are the exception and are paid before the appointment starts.
What happens if I need to cancel?
Please give at least 24 hours notice so the appointment can be offered to someone else. Cancellations inside 24 hours may be charged.
Do I need a referral to see Michelle?
No. You can book a private appointment at any time without a referral. A referral from your GP is only needed if you want to claim the Medicare rebate under a care plan.
Do fees change from clinic to clinic?
No. The same fees apply at Croydon, Lilydale Medical Centre, Main Street Medical Lilydale, Rowville and for telehealth.
How is insulin pump support charged?
Pump education and pump reviews booked as a normal appointment are charged at the fees listed above, and pump work often suits the extended review appointment, which allows more time. The dedicated insulin pump package is priced separately, and Michelle will talk the cost through with you. More about insulin pump support.
What should I bring to my appointment?
Please bring your most recent blood test results if you have them, including HbA1c and fasting glucose, plus lipids and eGFR if possible. Also bring your glucose meter, sensor or pump, your current medicines list, and your Medicare or DVA card.
How do I claim the Medicare rebate?
You pay the full fee on the day and the rebate is claimed back to your nominated bank account. Bring your Medicare card and your care plan referral so this can be processed for you.

Not sure which appointment you need?

Book online through the client portal, or send an enquiry and Michelle will point you to the right appointment type before you commit to anything.

By enquiring you agree to be contacted about your care.